Stay on Top of Recent M&A's with Breaking News Stories

Mergers & Acquisitions on Ulitzer

Subscribe to Mergers & Acquisitions on Ulitzer: eMailAlertsEmail Alerts newslettersWeekly Newsletters
Get Mergers & Acquisitions on Ulitzer: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn


Mergers & Acquisitions Authors: Pat Romanski, Bob Gourley, Jim Kaskade, David Skok, Liz McMillan

Related Topics: Cloud Computing, SaaS Journal, Mergers & Acquisitions on Ulitzer

News Feed Item

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Speech technologies continue to have enormous potential to positively impact the customer service experience and improve operational efficiencies for enterprises worldwide. Now what?

At SpeechTEK 2009 next week in New York, Convergys Corporation (NYSE: CVG), a global leader in relationship management, will share its insights on how enterprises can utilize speech technologies as a strategic asset to increase contact center efficiency and to improve the customer experience for their customers. Convergys is a gold sponsor of the event and conference attendees can visit Convergys in booth 304 in the Westside Ballroom at the New York Marriott Marquis Hotel during exhibit hours, August 24-26.

Participating in a keynote panel on “SaaS in Speech,” Convergys’ Paul Watson will discuss the Software-as-a-Service (SaaS) on-demand model, which is now making inroads into the speech technology industry. Watson leads the development of agent, speech, web, and mobile device on-demand solutions at Convergys as vice president and general manager in the company’s Relationship Technology Management (RTM) line of business.

According to Watson, a key benefit of the Software-as-a Service on-demand model is that new features and capabilities become available sooner to the enterprise client, without the disruption associated with so-called “forklift” upgrades to on-premise solutions, where either hardware and/or software must be replaced with newer versions. “A SaaS on-demand model makes a lot of sense,” says Watson, “when an enterprise client is tight on capital, doesn’t have or doesn’t want to acquire specialized experience in technology and the related efforts to monitor and incorporate new upgrades, and when a client does not want to have to worry about end-of-life technology.”

Other Convergys speakers at the conference include Harkishin Nachnani, manager of VUI design and speech science in the Relationship Technology Management (RTM) line of business, who will speak on “Speech Solutions in a Down Economy,” Dr. Matthew Yuschik, a human factors specialist for Convergys’ RTM line of business, who will speak on “Multimodal Migration from the Call Center to the End User,” Brian Eastley, Director of RTM’s Market Strategy for Hosted Solutions, who will participate in a panel discussion about implementing voice authentication into the enterprise, and Darla Tucker, a Principle User Experience Consultant for RTM, who will discuss balancing automated and agent interactions.

Several additional Convergys technical designers and speech scientists will share their expertise at the conference on such topics as analytics and intelligent solutions, customer satisfaction and the customer experience, multimodal development and customer care, and optimizing IVR performance.

Convergys blogs, podcasts, speaker presentations, and webinars on the latest industry trends and thought leadership in relationship management can be accessed via http://www.convergys.com.

To learn more about the Convergys speaker program and the availability of speakers and their topics, contact the speaker program director Jeff Hazel at +1 513 723 7153 or [email protected]

To receive Convergys news releases by email, click HERE.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 70,000 employees in 83 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.